Please read and abide by our salon practices, we would be super stoked if you did. We don’t want to seem like rule-following fuddy-duddies, but this will ensure an enjoyable experience for everyone.
Your satisfaction is top priority.
OUR PRIORITY IS serving you and building an ongoing relationship. We’re in this for the long haul, so don’t be afraid to tell us if you’re not happy. Within seven days of your original appointment, we will make adjustments as needed to ensure you're satisfied, even if it’s at our expense. You can even use a different stylist, we’ll work it out with you. You won’t hurt our feelings. Just let us know.
If you can’t make it, that’s cool. Just let us know.
YOUR TIME IS PRECIOUS, we totally get that. But our schedules are limited with time reserved specifically for you. We want to give you the best experience possible but also allow time for our other responsibilities. So please give us a head’s up 24 hours in advance if you can’t make it to our appointment. That gives us time to rework our schedule and find time that will work better for you. If you don’t make your appointment and don’t give us proper notice, we might not be able to schedule a new time.
I’m Late! I’m Late!
THINGS COME UP, we understand. Sometimes circumstances don’t cooperate or you happen to hit every red light on the way here. We will accommodate you to the best of our ability within a 15 minute grace period, but after that we may have to alter your appointment or reschedule. If we have to squeeze, we’d have to rush, and no one wants their stylist to be in a hurry!
We love kids, honest.
OUR SALON DRAWERS CONTAIN sharp instruments and chemicals that you wouldn’t want them playing with. Remember mom always said, “Don’t run with scissors”? Well we don’t want anyone running NEAR scissors either - ours are really sharp, and the last thing we want is someone getting hurt. We do welcome children to our salon at our normal rates, however. If you are receiving a service for yourself, we respectively ask you to find childcare for kids under the age of 12. We want you and the rest of our guests to be relaxed and worry free!
Is it getting crowded in here?
WE HAVE LIMITED SPACE in our waiting room so please plan on bringing as few guests with you as possible. And by “few,” we mean “zero." We hate to ask, but we know you’ll be cool with it. And we thank you for helping make POPPY a comfortable environment for yourself and our other patrons!
Nobody likes discussing money.
WE MAKE IT EASY FOR YOU. We happily accept payment by Debit, Visa, Mastercard, Discover, Personal Checks (With proper ID), and of course cold, hard cash. But we can’t take your American Express card. Why do they always have to be different? We don’t know. It’s just a thing. DEPOSITS We know your time is valuable and we hope you value ours, too. For individuals who have missed three or more appointments without 24 hr notification we will need to guarantee any and all future appointments with a half-down deposit prior to booking. For Corrective Color appointments or any other Specialty Color services lasting over three hours we will need to guarantee your appointment with a half-down deposit. (For Correctives and Specialty Color appointments, deposits are collected at the time of consultation or prior to booking). If an appointment is cancelled without 24 hr notification or no-showed, the deposit will be forfeited and, lets be honest, we'd hate to see that happen; we can make this work!